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“Consumers’ willingness to take on responsibility for some aspects of monitoring will continue to change the industry. Whether it is a DIY with 100 percent self monitoring, or some subset of events the customer self monitors, this will impact the next evolution of monitoring. In addition, the way the monitoring centers communicate with the consumer is evolving … to be more responsive to consumers, communicating with them via the venues they prefer — this relates to alarm response, service requests, billing payment options, and even sales. ”Staying current is top of mind for most manufacturers, but with so much outside of the industry competition, it is even more critical for residential security manufacturers and their dealers. “That is what guides our product development going forward,” NAPCO's Jorge Hevia says. “We want to leverage those ecosystems that exist out there with the Internet and smartphones and everything that is already in place and still come out with products that keep our professional installers relevant. We have seen a lot in 2016 with DIY and other direct to consumer models. What we are going to concentrate on is enhancing professional security or connected home experience. ”From voice to video, the “it” technology of the moment has a positive effect on dealers, says Greg Blackett, of Tyco Security Products. “A lot of these products drive interest in security. There is an opportunity there in the form of reaching a customer that hasn’t had security before by delivering new products.

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Their monthly fees were also close to other services in the area. The app rarely works could be my phone and every update to the app changes the look but never makes it functional. The camera link doesn't work on my phone but my phone is a piece of junk. Only a handful of techs are trained on home security and in a major metropolitan area that is not enough. That's been my problems up to here, maybe that is normal with any company but I hope not. Either way I've got it now!Overall, I think Comcast is a great company. They make great business decisions, their stock is doing great and their new cloud based DVR technology is pretty cool even it took them over a decade to finally create a DVR that looks like it belongs in this decade Sorry Brian Roberts. I would consider Comcast an entry level system. I wish they would add a full set of expert rule configurations that allow the user to not only more control over their home and their lifestyle but save them money in the process. About 10 years ago I wanted to start a subscription based automation company with a buddy of mine, but we didn't have the start up capital to do it. I was a loyal Comcast customer for over 20 years.